How One SaaS Platform's Backend Team Survived Their First Multi-Agent Production Outage (And Rewrote the Incident Response Rulebook to Prove It)
At 2:47 AM on a Tuesday in January 2026, the on-call engineer at a mid-sized B2B SaaS company we'll call Orbis Analytics got paged. The alert was familiar enough on the surface: elevated error rates, degraded API response times, a customer-facing dashboard going dark. The kind of